With supply chain shortages, prices skyrocketing and more shoplifting than ever before, positive customer relations are nearly impossible. âCustomer Warsâ spotlights the conflicts that arise when disgruntled and irrational customers come face-to-face with the employees doing their best to take care of their needs. From fiery exchanges at the fast-food drive thru to loss-prevention brawls, this series proves once and for all that âThe customer is always rightâ is the exception rather than the rule.